Returns & Exchanges
At Red Light Therapy Backed by Science, we stand behind the clinical efficacy of our devices and offer a 60-day risk-free trial to ensure your complete satisfaction. If you are not experiencing the therapeutic benefits you expected, we provide a streamlined return process for all qualifying purchases.
Initiate Your Request
Contact our clinical support team via email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Device
Ensure the device is placed in its original medical-grade packaging with all included accessories, power cables, and the instructional manual to prevent damage during transit.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you retain a copy of the tracking receipt.
Quality Inspection and Refund
Once our technicians verify the device's functionality and condition, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing